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Service and Support Administration


What is a Service and Support Administrator?

The Service and Support Department (SSA) determines eligibility, provides oversight, advocacy, and service coordination for people with developmental disabilities and serves as a resource for the person, and their family.  A SSA works with people eligible for services and families to identify, and coordinate,
resources that a person may need including:

  • Coordinating services with ODJFS, doctors, psychiatrists, counseling, employment, waiver and residential services.
  • Assisting with accessing Social Security benefits.
  • Assisting with transition to preschool, grade school, high school, and transition into the work environment of their choice (supported employment/integrated employment).
  • Assisting with accessing funding for transportation & other services not payable by Medicaid or insurance
  • Attending & facilitating various meetings (including IEP’s & ISP’s) to help to help people and families them advocate for services.

The SSA staff (acting as the single point of accountability) works with individuals and families to:

  • Establish eligibility;
  • Assess a person’s need for services;
  • Assist in developing a customized Individual Service Plan (ISP);
  • Establish an individual budget for services
  • Help the person select service providers;
  • Ensure services are effective and are being delivered according to the ISP;
  • Monitor the progress of the person and implementation of ISPs;
  • Provide information and referral to other community agencies; and
  • Obtain others services and supports that maintain an individual’s health, safety and welfare.

What does a Service and Support Administrator do for Children?

A Service and Support Administrator (SSA) provides oversight, advocacy, and service coordination for children with developmental disabilities. These services are provided in addition to the services your child receives from their school and are voluntary.  An SSA can participate in the child’s Individual Education Plans (IEP) and other meetings when the family requests this support. An SSA can provide information about future planning, including transition from preschool to school to work, guardianship, Social Security, Medicaid and other services.

Other Services Offered by the SSA Department

REC (Recreational Experiences in the Community)  (NOTE: Link to REC page)
R.E.C. provides persons of all ages opportunities to participate in various social/recreational activities in the community. Activities include swimming, bowling, basketball, movies, plays, shopping, and cards. Events are scheduled days, evenings and weekends. A calendar of activities is sent to everyone served choosing to receive the information.

SSA On-Call/Emergency Response System:
A Service and Support Administrator (SSA) is available by phone 24 hours per day, 7 days per week. This on-call service is designed for emergency situations in which the SSA can provide assistance to the person of the family, to identify a problem; determine what immediate response is needed, and contact the most appropriate person to take the needed action.
24/7 emergency SSA  number: 491-654-0261

Please remember that when a person with developmental disabilities turns 18 they become their own guardian. Your SSA or SSAA can provide information on establishing guardianship if the person wants someone as their guardian or must have someone appointed as guardian for medical purposes.

Waiver Services
As Medicaid waivers become available (which subject to a waiting list---link to waiting list information), they can provide direct care services, Adult Day Support/Vocational Services, Support/Integrated Employment, adaptive/assistive equipment, and home modifications.  To obtain more information on Medicaid Waivers, visit the Ohio Department of Developmental Disabilities website at:


Ottawa County Resource Directory

IO Waiver Handbook,%20New%20Rev.%207-15-11.pdf

Level One Waiver Handbook

Service & Support Brochure

To obtain a complete copy of the Service & Support Administration Rule, please call the Ottawa County Board of DD Administration office at 419-898-0400 or 419-734-6650 or visit the ODODD website:

SSA Services are provided free of charge to people living in Ottawa County who are eligible for OCBDD Services.  For more information, please call Jim Crist, Director of Services and Supports @ 419-898-0400, ext. 3105